https://s3h.com/tags/it-support/ Recent content in IT Support on S3H.com Hugo en-us Wed, 08 Apr 2026 00:00:00 +0000 https://s3h.com/2026/04/08/remote-support-has-changed-what-good-it-support-looks-like/ Wed, 08 Apr 2026 00:00:00 +0000 https://s3h.com/2026/04/08/remote-support-has-changed-what-good-it-support-looks-like/ <p>The IT support model that existed before 2020 was built around physical proximity. The helpdesk sat in the office building. Employees who needed support walked to the helpdesk or the helpdesk walked to the employee. Hardware issues were resolved by hand. The model had inefficiencies — the helpdesk was idle when nobody needed support, and wait times were unpredictable — but it had a ceiling on support complexity that physical access naturally enforced.</p>