https://s3h.com/tags/knowledge-base/ Recent content in Knowledge Base on S3H.com Hugo en-us Wed, 17 Dec 2025 00:00:00 +0000 https://s3h.com/2025/12/17/self-service-it-portals-fail-when-they-are-designed-for-the-it-team-not-the-employee/ Wed, 17 Dec 2025 00:00:00 +0000 https://s3h.com/2025/12/17/self-service-it-portals-fail-when-they-are-designed-for-the-it-team-not-the-employee/ <p>The self-service IT portal is one of enterprise IT&rsquo;s most persistent good ideas with consistently poor implementation. The idea is sound: employees who can resolve their own IT issues without contacting the helpdesk reduce the support burden, resolve their issues faster, and build a level of IT self-sufficiency that benefits the organization. The implementation failure is that self-service portals are almost universally designed to make it easy for IT to publish content rather than easy for employees to find solutions to their problems.</p>